Q. When is rent/ common charges/ maintenance due?
A. Rent/ common charges/ maintenance are due the first of the month. We do advise you to send it a week in advance of the first if possible to allow the post office enough time to deliver and the bank enough time to process. Please do not wait for your rent statement to send payment out.
Q. Where do I send my rent/ common charges/ maintenance?
A. Checks should be sent to:
Marbrose Realty INC
2061 Broadway 3rd floor
New York, NY 10023
Or you may bring them to the office during regular business hours. 9-5. We are closed on Federal Holidays.
Q. Who do I make the check/ money order payable to for rent and security deposit?
A. Please check your lease, your lease will state the owner. The owner is the payee/who you make the checks out to for both security deposit and rent. Your envelope should also include Marbrose Realty Inc. to ensure the post office is able to deliver your check.
Q. Can I pay my rent/ common charges/ maintenance online?
A. No
Q. How do I set up payment?
A. You can mail us a check, set up payment to be sent via bill pay, or drop off post dated checks. For bill pay click pay and transfer in your banking app, search the payee, add manually, account number is just your unit number as they'll be sending a check, address line one: Marbrose Realty Inc. Address line two: 2061 Broadway, 3rd Floor New York, NY 10023
Q. What if I need an exterminator?
A. Each building is serviced monthly by an exterminator. If you have further issues call the property manager, Danny. 212 769 3706. danny@marbrose.com
Q. How do I know if my check was received or hasn't been received?
A. You will know via your rent statement or a delinquency letter. You can contact your bank and ask them to see the endorsement on the back of the check that should state for deposit only. If it states anything but that please contact us immediately.
Q. What if I have an emergency in my apartment after office hours?
A. Please contact the building's super and office answering service number which is the same as our office number.
Q. How do I request my security deposit?
A. Please send your request to leasesecurity@marbrose.com